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Thanks for visiting our website. Our store is closed, but we're still here to help. If you need assistance with a return or have any questions about your order, please get in touch. Our support team will respond as soon as possible.
General enquiries
Get in touch with our support team
- Monday to Friday
- 9am to 5pm
- Saturday and Sunday
- Closed
Wibsey Park Avenue, Wibsey,
Bradford, West Yorkshire
BD6 3QA
Returns and policies
Already ordered from us?
Your order is still covered by our returns policy and your statutory rights. Email us with your order reference and we'll take it from there.
Returns policyHow to arrange a collection, refunds and faulty items
Need to return an item? No problem.
We understand sometimes you will need to return or exchange something you have bought.
Before you do, please read through our returns policy below to make sure your item is suitable to return.
- Please make sure your item is packaged securely, preferably in the original packaging.
- If you no longer have the packaging please use sturdy materials that cover and secure the item fully so that it is protected from damage in transit.
- We will replace or refund most goods provided they are returned to us within 28 days of receipt complete, unused, without damage and in their original packaging.
- Returns are charged at £7.99 per collection for UK Mainland and £10.99 per collection for remote areas
Arranging your return
- Email our customer service team on hello@relayrugs.co.uk with your order reference and the date you require collection and reason for return.
- Collections are available Monday-Friday, 8:00am-5:00pm
- Please note we are unable to arrange collections on weekends or bank holidays
- The collection is an all-day service, as such we cannot offer a specific timeslot.
- Our team will book collection for you, and send an email confirmation back to advise your consignment has been booked for collection.
- Please ensure your item is packaged securely, preferably in the original packaging so that it is protected from damage in transit. Our courier cannot accept items that are not packed.
- Our courier will attach collection label to your item once pick up is completed.
Refunds
- All refunds will be made back to the original payment method.
- Your refund will be processed when the product is received back to our distribution centre. All items are inspected upon return.
- This process normally takes 14 days before your account is credited.
Faulty or Damaged Items
We are committed to selling high-quality products, however, in the instance your goods arrive to you damaged or faulty we will happily refund or replace the item for free. Your statutory rights are not affected.
Your Statutory Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 14 days after delivery of the goods. You must communicate your decision to cancel to us before the end of this period. You then have 14 days to return the goods to us after cancelling your order. Payment will be made back to the original payment method. You are responsible for returning the goods to us if you cancel under these regulations.
- Cancellation period starts the moment you place your order and ends 14 days from the day you receive your goods.
- You must notify us that you would like to cancel your order.
- From this date, you then have a further 14 days to return your goods to us.
- If your order is for multiple products that are delivered on separate days, the end date is 14 days after the day on which you receive the last of the products ordered.
Check our Terms & Conditions for full details
Terms and conditionsThe terms that applied to orders placed on this website
Thank you for visiting www.relayrugs.co.uk. By accessing the website and/or placing an order, you are, by default, agreeing to comply with and be bound by the terms and conditions (terms) of use below.
The website and its webpages are operated by Melrose Interiors Limited.
These terms, together with our privacy policy, delivery policy and returns policy constitute Melrose Interiors Limited’s engagement with you with regard to this website. If, for any reason, you disagree with any element of these terms, you should not continue to use the website.
The term ‘Melrose Interiors Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Melrose Interiors Limited, Park View Mills, Wibsey Park Avenue, Bradford BD6 3QA. Our company registration number is 932195. The term ‘you’ refers to the visitor, user or viewer of our website.
These terms, and any contract between us for the sale of to you, constitute Melrose Interiors Limited’s engagement with you with regard to this website. If, for any reason, you disagree with any element of these terms, you should not continue to use the website.
These terms maybe amended from time to time. Please check these terms each time you wish to place an order to ensure you understand your rights and obligations.
These Terms were most recently updated on 30 April 2020.
Contact
If you wish to contact us for any reason, our details are as follows:
Melrose Interiors Limited
Park View Mills
Wibsey Park Avenue
Bradford
BD6 3QA
Telephone Number: 01274 491277
Email Address: hello@relayrugs.co.uk
If you are emailing us or writing to us please include details of your order to help us to identify it and resolve your query in a timely manner.
How we use your personal information
We will only use your data in accordance with our Privacy Policy.
Product
The images of the Items on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images.
We will take all reasonable care to ensure that all details, descriptions and prices of items appearing on the website are correct at the time they are published on the site. We reserve the right to refuse orders where product information has been published incorrectly, including prices and promotions.
All sizes and measurements are approximate and intended as a guide, although we do make every effort to ensure they are as accurate as possible.
Prices and availability of items on the Site are subject to change without notice.
Placing an order with us
When your order is placed over the website, we will send an order acknowledgement email advising we have received the order to the email address provided.
When placing this order, you agree that all the information is accurate and complete.
Please note; this order acknowledgement does not constitute acceptance of your order.
Order acceptance only takes place when we despatch the order to you and notified by the Despatch Confirmation email.
No contract will therefore exist between you and Melrose Interiors Limited until this point.
Although we hope to be able to supply all items ordered, we reserve the right, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.
Delivery
Delivery timeframes and pricing are stated within our Delivery Policy.
We will endeavour to deliver your order within the specified timeframe notified at point of order.
Occasionally; events beyond our control may result in your parcel being delayed. In these circumstances we cannot be held liable.
In the event you have not received your order, please allow 7 working days from the date of despatch before contacting us to chase a parcel.
We will endeavour to contact our Courier to investigate and locate your parcel.
Please allow 72 hours to fully investigate.
In the event we are unable to locate your order; we will arrange an immediate replacement.
We will deliver the items to the address specified by you during the order process. If any of the details you have given are incorrect, we accept no liability for any items not received.
Once the item(s) are delivered in accordance with the delivery address provided, the risk and responsibility will be with you.
If the item(s) you have ordered do not arrive within 30 days of placing the order we accept no liability, so far as permitted by law, unless you have contacted us within this period.
Provided that we take the steps outlined above and within our Delivery Policy, we will not be liable for costs incurred due to failed or delayed deliveries.
Cancelling an Order
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your consumer rights entitle you to cancel your order and obtain a full refund.
You must notify us that you would like to cancel the order.
For orders prior to despatch, please email or use the contact form with your order number as soon as possible.
For all orders cancelled after despatch you must follow our returns procedure (see Section 7).
Your legal right to cancel starts from the date the Contract is formed (see Section 4).
This must be done in line with the below requirements.
CONTRACT TIMEFRAME
Order for a Single item The end date is the end of 14 days after the day on which you receive the item
Order for Multiple Items The end date is 14 days after the day on which you receive the last item ordered.
If you cancel within the timeframes above we will refund you the price you paid for the items; including any applicable delivery charges.
For the avoidance of doubt; if there are multiple items in the order and you only cancel part of that order, we will not refund the delivery charge.
If a discount was applied to your order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
We are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your use of the Products.
All refunds will be processed as soon as possible and in any event within a maximum of 14 days following receipt of the item(s).
We will refund you by the same method of payment you used to place the order.
We reserve the right to cancel an order at any time and issue a full refund.
Returns
You may return your order for an exchange or refund within 28 days of receipt. The items must be returned in perfect condition.
Unless the Item is faulty or not as described, you will be responsible for the cost of returning the Item to us. Returns are charged at £4.99 for UK mainland and £6.99 and for remote areas (please refer to our Returns Policy for remote locations). This will be payable at the point of arranging the collections with our Customer Service Department.
Please contact us through hello@relayrugs.co.uk and follow the attached Returns Policy.
Unfortunately we are unable to accept returns that have not been processed by our nominated courier without the express agreement of our Customer Services Department.
Delivery and collection costs will only be refunded in the case of faulty goods, or the goods are not as described. This will be determined following inspection by our Returns Department.
All refunds will be processed as soon as possible and in any event within a maximum of 14 days following receipt of the item(s).
We will refund you by the same method of payment you used to place the order.
Pricing
We will take all reasonable care to ensure that the price advised to you is correct.
Despite our reasonable efforts, some of the Items on our Website may be incorrectly priced. If we discover an error in the price of the Item you have ordered we will contact you and ask you to confirm if you still wish to purchase this at the correct price. We will not process your order until we have your instructions. If we are unable to contact you, we will at our discretion treat the order as cancelled.
We will not be obliged to supply the item(s) at the incorrect price.
We reserve the right to adjust pricing and offers at our discretion at any time before we accept your order
All prices quoted are in UK pounds sterling and inclusive of VAT (where applicable) at the current rates.
We reserve the right at any time, at our sole discretion and without notice to end, suspend, amend or add additional terms and conditions to any promotion.
You may not use more than one promotion per order and promotions may not be used in conjunction with one another unless otherwise specified by us.
Intellectual property
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. We see this as an integral part of our Intellectual Property. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms;
Any trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website;
Should you undertake any unauthorised use of this website, this may give result in a claim for damages and/or be a criminal offence. This website may also include links to other websites to provide you with additional information. For the avoidance of doubt, this does not signify that we endorse any websites accessed by these links and we have no responsibility for the content of any linked websites.
General
We will not be liable or responsible for the failure to perform or delay in performance of any of our obligations under a Contract that is caused by an Event Outside Our Control.
You acknowledge that we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in these Terms shall exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) misrepresentation as to a fundamental matter; or
(d) any liability which cannot be excluded or limited under applicable law.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of these Terms by you, or your use of this Website, or the use by any other person using your registration details.
Should any dispute arise from the use of the website, this is subject to the laws of England, Northern Ireland, Scotland and Wales.
Modern Slavery PolicyEthical Trading Code of Conduct and Human Rights Policy
Ethical Trading Code of Conduct and Human Rights Policy
At Melrose Interiors, we are committed to respecting human rights throughout our business and supply chain. We believe that everyone should be treated with respect and work in a safe environment. The Melrose Ethical Trading Code of Conduct sets out the standards we adhere to and expect our partners and suppliers to work towards. The Code is based on the Ethical Trading Initiative (ETI) Base Code which stems from international labour and human rights law.
Melrose will only work with reputable partners, suppliers and manufacturers who are committed to working towards compliance with the standards in the ETI Base Code set out below, both within their own operations and those of their suppliers.
As well as working to implement the ETI Base Code, and in line with the UK Modern Slavery Act 2015, we are committed to addressing any incidences of modern slavery within our supply chain. To this end, we pay special attention to the protection of foreign contract workers who may be potentially vulnerable to exploitation. Melrose aims to ensure that all foreign workers retain passports, ID Cards, bankcards and similar documents to facilitate their unhindered freedom of movement, and we expect all of our suppliers and partners to follow this policy within their own operations and their own supply chains.
A process of self-evaluation, independent audit and training is in place to verify that all of our suppliers meet acceptable standards and are working towards continuous improvement, and ultimately towards full compliance with the ETI Base Code and the UK Modern Slavery Act 2015.
This Code is reviewed on an annual basis and is the responsibility of the Managing Director, Andy Murphy, and Head of Operations, Kevin Davey. Kevin is specifically tasked with keeping the senior management team advised on performance and ensuring that suitable support is available to the Melrose staff and external businesses.
The Ethical Trading Initiative Base Code
- Employment is freely chosen
- There is no forced, bonded or involuntary prison labour.
- Workers are not required to lodge “deposits” or their identity papers with their employer and are free to leave their employer after reasonable notice.
- Freedom of Association And The Right To Collective Bargaining Are Respected
- Workers, without distinction, have the right to join or form trade unions of their own choosing and to bargain collectively.
- The employer adopts an open attitude towards the activities of trade unions and their organisational activities.
- Workers representatives are not discriminated against and have access to carry out their representative functions in the workplace.
- Where the right to freedom of association and collective bargaining is restricted under law, the employer facilitates, and does not hinder, the development of parallel means for independent and free association and bargaining.
- Working Conditions Are Safe and Hygienic
- A safe and hygienic working environment shall be provided, bearing in mind the prevailing knowledge of the industry and of any specific hazards. Adequate steps shall be taken to prevent accidents and injury to health arising out of, associated with, or occurring in the course of work, by minimising, so far as is reasonably practicable, the causes of hazards inherent in the working environment.
- Workers shall receive regular and recorded health and safety training, and such training shall be repeated for new or reassigned workers.
- Access to clean toilet facilities and to potable water, and, if appropriate, sanitary facilities for food storage shall be provided.
- Accommodation, where provided, shall be clean, safe, and meet the basic needs of the workers.
- A member of senior management shall assign responsibility for health and safety.
- Child Labour Shall Not Be Used
- There shall be no new recruitment of child labour.
- Where child labour is found, the employer shall develop or participate in and contribute to policies and programmes which provide for the transition of any child found to be performing child labour to enable her or him to attend and remain in quality education until no longer a child; “child” and “child labour” being defined below.
- Children and young persons under 18 shall not be employed at night or in hazardous conditions.
- The policies and procedures relating to the employment of children shall conform to the provisions of the relevant International Labour Organisation (ILO) standards.
- Living Wages Are Paid
- Wages and benefits paid for a standard working week meet, at a minimum, national legal standards or industry benchmark standards, whichever is higher. In any event wages should always be enough to meet basic needs and to provide some discretionary income.
- All workers shall be provided with written and understandable information about their employment conditions in respect to wages before they enter employment and about the particulars of their wages for the pay period concerned each time that they are paid.
- Deductions from wages as a disciplinary measure shall not be permitted nor shall any deductions from wages not provided for by national law be permitted without the expressed permission of the worker concerned. All disciplinary measures should be recorded.
- Working Hours Are Not Excessive
- Working hours comply with national laws and benchmark industry standards, which ever affords greater protection.
- In any event, workers shall not on a regular basis be required to work in excess of 48 hours per week and shall be provided with at least one day off for every 7-day period on average. Overtime shall be voluntary, shall not exceed 12 hours per week, shall not be demanded on a regular basis and shall always be compensated at a premium rate.
- No Discrimination is Practised
- There is no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.
- Regular Employment is Provided
- To every extent possible work performed must be on the basis of recognised employment relationship established through national law and practice. Obligations to employees under labour or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting, sub- contracting, or home-working arrangements, or through apprenticeship schemes where there is no real intent to impart skills or provide regular employment, nor shall any such obligations be avoided through the excessive use of fixed-term contracts of employment.
- No Harsh or Inhumane Treatment is Allowed
- Physical abuse or discipline, the threat of physical abuse, sexual or other harassment and verbal abuse or other forms of intimidation shall be prohibited.
- Environmental Impact is Managed
- Suppliers should measure and where appropriate, seek to reduce the environmental impacts of their business activities. In addition to complying with local laws, steps should be taken to optimise the use of energy and natural resources and reduce the generation of waste.
Definitions:
Child – Any person less than 15 years of age unless local minimum age law stipulates a higher age for work or mandatory schooling, in which case the higher age shall apply.
Young person – Any worker over the age of a child as defined above and under the age of 18. Child Labour: Any work by a child or young person younger than the age(s) specified in the above definitions which does not comply with the previsions of the relevant ILO standards, and any work that is likely to be hazardous or to interfere with the child’s or young person’s education, or to be harmful to the child’s or young person’s health or physical, mental, spiritual, moral or social development.
The provisions of this code constitute minimum and not maximum standards, and this code should not be used to prevent companies from exceeding these standards. Companies applying this code are expected to comply with national and other applicable law and, where the provisions of law and this Base Code address the same subject, to apply that provision which affords the greater protection.
Company Child Labour Policy (Remediation)
Melrose Interiors acknowledges occasionally that child labour can and does occur in many countries. However, Melrose does not accept child labour, and actively works actively against it.
The complexity of the child labour issue requires a consistent, long-term effort to create sustainable and broad-based solutions in order to reach our goal; that no products delivered to Melrose are produced by child labour.
Melrose respects different cultures and values in countries where we operate and source our raw materials and products but does not compromise on the basic requirements regarding the Rights of the Child.
The Melrose Child Labour Policy (remediation) has been established in order to make our companies position clear to suppliers and their co-workers, as well as any other parties. The requirements in this code of conduct are mandatory to all suppliers and their sub-contractors.
General Principle
Melrose does not accept child labour in any form whatsoever.
Melrose supports the United Nations (U.N.) Convention on the Rights of the Child (1989).
The Melrose child labour policy is based on this Convention, which stipulates:
- “All actions concerning the child shall take full account of his or her best interests” Article 3.
- “The right of the child to be protected from economic exploitation and from performing any work that is likely to be hazardous or to interfere with the child’s education, or to be harmful to the child’s health or physical mental, spiritual, moral or social development”. Article 32.1
In addition, this policy is based on the international Labour Organisation (I.L.O) Minimum Age Convention no. 138 (1973). According to this convention, the word “Child” is defined as any person below fifteen (15) years of age, unless local minimum age law stipulates a higher age to work or mandatory schooling, in which case the higher age would apply. If, however, the local minimum working age is set at fourteen (14) years of age in accordance with exceptions for developing countries, the lower age will apply.
The Policy also incorporates the I.LO Convention on the Worst Forms of Child Labour no. 182 (1999).
Monitoring
All suppliers are obliged to keep Melrose informed at all times about all places of production (including their sub-contractors). Any undisclosed production centres found would constitute a violation of this code of conduct.
The Company reserves the right to make unannounced visits at any time to all places of production (including their sub-contractors) for goods intended for supply to Melrose. We furthermore reserve the right to assign, at our sole discretion, an independent third party to conduct on-site inspections and audits in order to ensure compliance with our Child Labour Policy.
Work with our suppliers to ensure their management systems are sufficiently effective and robust to minimise the possibility of child labour being inadvertently engaged in employment.
Remediation
If child labour should be found in the supply chain of Melrose we will seek to work in partnership with the supplier and appropriately qualified organisations to develop a responsible solution that is in the best long-term interests of the children. The supplier and Melrose will agree a corrective action plan, which may comprise the following but not exhaustive actions:
- Collate a list of all potential child labourers and young workers;
- Seek advice and help from a recognised local non-governmental organisation that deals with child labour or the welfare of children;
- Develop a remediation action plan that secures the children’s education and protects their economic well-being, in consultation with Melrose, and where possible a with local NGO, and in consultation with and respecting the views of the child;
- Explain the legal requirements and restrictions on working ages to the affected children and assure them that, if they wish, they will be employed by the facility in question when they reach local law legal working age;
- Understand the children’s desires and explore the opportunities for them to re-enter education;
- Whether the child contributes to the livelihoods of their family or they are self-dependent, his or her wage should continue to be paid by the affected facility until such time as they reach local law working age, or until an alternative long-term solution has been agreed with the child and their family (for example employment of an unemployed adult family member in place of the child labourer);
- Ensure that the child worker has adequate accommodation and living conditions.
- Ensure that this remediation policy procedure if enacted due to child labour being discovered is monitored and policed at all times until such time as the child is no longer classed as at risk or classed as a child.
- Physically and electronically communicate and engage in dialog throughout the whole process remediation process with all affected parties
- Carry out regular appraisals and monitoring reviews of specific affected child’s remediation process offering guidance and appropriate counselling.
Should you have any concerns regarding the use of child labour in the Melrose supply chain please contact Andy Murphy, Managing Director on andy.murphy@melroseinteriors.co.uk
Privacy policyHow Melrose Interiors handles your personal data
Who are we?
Melrose Interiors, Park View Mills, Wibsey Park Avenue, Bradford, BD6 3QA
privacy@melroseinteriors.co.uk
We are one of the UK’s leading manufacturers, importers and distributors of rugs and related flooring products. Also providing a 3rd party logistics service for a range of customers, we operate from Bradford, West Yorkshire.
What does this Policy cover?
At Melrose Interiors we take your personal data seriously. The new EU General Data Protection Regulation (GDPR) comes into force on 25 May 2018. This will impact every organisation which holds or processes personal data and introduces new responsibilities, including the need to demonstrate compliance.
Melrose Interiors places a high priority on protecting and managing data – in particular, data concerning customers and staff. We comply with applicable and prevailing GDPR regulations and have written this Policy to outline our approach and commitment to complete transparency and compliance.
This policy sets out:
- the types of personal data that we collect about you;
- how and why we collect and use your personal data;
- for how long we keep your personal data for;
- when, why and with who we will share your personal data;
- the legal basis we have for using your personal data;
- the effect of refusing to provide the personal data requested;
- different rights and choices you have when it comes to your personal data;
- how we may contact you and how you can contact us.
What personal data do we collect about you?
We collect the information necessary to be able to fulfil our customers’ orders. This information may include your company, name, address, telephone/mobile number, email address, order number and order details. We only collect sensitive personal data from you, and further process this data, on a Legitimate Interests basis.
Where do we collect personal data about you from?
The following are the different sources we may collect personal data about you from:
- The company you have ordered goods from who is engaging with us to fulfil your order;
- From an on-line buying platform within which you have placed an order.
How and why we use your personal data?
We use your personal data to match your order against our stock and to then despatch your order correctly. This data can be used to keep you informed of the status of a delivery. It can also be used to process and return or replace faulty/incorrectly despatched goods.
How long do we keep your personal data for? We have a Legitimate Interest in keeping your personal data to enable any required communication to be managed (ie return/replacement of goods) after your order has been fulfilled.
After a period of 15 months your personal data will be securely deleted.
Who do we share your personal data with?
Your data will never be sold.
What legal basis do we have for using your information?
We have a Legitimate Interest in using your information to fulfil your order. By entering into a purchasing agreement by placing an order this engagement is on a lawful basis and does not require an individual contract. This may include contacting you to enable the delivery of goods.
How do we keep your data safe?
We know how much data security matters to both our staff and our clients. With this in mind, we treat all data with the utmost care and take all appropriate steps to protect it.
Our commitment to information security is evidenced by our Infrastructure partners’ commitment to maintaining Cyber Essentials Accreditations. This encompasses their Head Office and also for the servers located at their Data Centre/Disaster Recovery centre.
Cyber Essentials certification demonstrates that we effective cyber security controls and therefore enables us to develop a relationship of trust with our customer base.
We also recognise that information security is not simply about cyber security. Rather, it is only part – although a very important part – of a bigger security picture.
This awareness of information security in its broadest sense prompted our decision to embed an awareness of information security into our corporate culture.
What happens if you do not provide us with the information we request or ask that we stop processing your information?
If you do not provide the personal data necessary, we may not be able to fulfil your order. We that in mind it is essential that personal data/information provided is up to date and accurate
Do we make automated decisions concerning you?
In terms of any transaction we only use your data to fulfil and manage your order.
With regard to new customers, we use data from a credit application form to assess the financially suitability of your business.
This is then used within a credit check process.
Cookies
Like many websites when you visit this website we issue a ‘cookie’ or unique code that allows us to identify your computer. We use the cookie to note the different areas of this website recently accessed through your computer – it is only used in relation to this website and not in relation to any other websites you may visit.
We will use the information collected in this way to tell you about services or products, which might be of interest to you when you make further visits to this website.
Links To Other Websites
This Privacy Policy only extends to this website and does not, therefore, extend to your use of, provision of data to and collection of data on any website not connected to Melrose Interiors Limited to which you may link by using the hypertext links within this website.
Do we transfer your data outside the EEA?
No, we do not transfer your data outside of the European Economic Area.
What rights do you have in relation to the data we hold on you?
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.
Rights, what does this mean?
- The right to be informed – You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
- The right of access – You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your information in accordance with data protection law.
- The right to rectification – You are entitled to have your information corrected if it’s inaccurate or incomplete.
- The right to erasure – This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
- The right to restrict processing – You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
- The right to data portability – You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
- The right to object to processing – You have the right to object to certain types of processing, including processing for activities such as direct marketing (however, Melrose do not participate in direct marketing).
- The right to lodge a complaint – You have the right to object to certain types of processing, including processing for direct marketing (as above).
- The right to withdraw consent – If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful, and due to our commercial relationship being on a transaction by transaction basis it is highly unlikely consent would be withdrawn). This includes your right to withdraw consent to using your personal data for marketing purposes (as in section 7).
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
- baseless or excessive/repeated requests, or
- further copies of the same information.
Alternatively, we may be entitled to refuse to act on the request. Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from receipt of your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know. We take your privacy seriously and therefore may require you to prove your identity before we can release any information. When submitting a request, someone from our Privacy Team will be in touch regarding what types of ID are required.
How will we contact you?
We may contact you by phone or email. If you prefer a contact means over another method or media, please just let us know.
How can you contact us?
If you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, contact us here: Privacy Team, Melrose Interiors, Park View Mills, Wibsey Park Avenue, Bradford, BD6 3QA
Telephone: 01274 491277